Course curriculum

    1. Course Content

    1. What is Conflict?

    2. The Conflict Iceberg

    3. The Benefits of Conflict

    4. Options for Handling Conflict

    1. The Conflict Stages

    1. Thomas-Kilmann Conflict Mode Instrument

    2. Thomas-Kilmann Conflict Mode Questionnaire

    3. The Modes Explained

    1. Tips for Dealing with Problem Situations

    1. What was Said vs. What was Heard

    2. Active Listening

    3. Paraphrasing Skills

About this course

  • Free
  • 45 Minutes

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